The User Is Drunk

We get a little worked up about user experience, online and in daily life. (Why are horizontal door handles clearly meant to be pushed ever acceptable on pull doors?!)

Jack sent me this little snippet last night, and it’s really great for a bunch of reasons.

If you don’t have time or inclination to watch, the main takeaways are:

• Your user is not stupid, but they also don’t know the thought process behind your design;
• Your user doesn’t have the time or inclination to care about the details of your design the way that you do;
• Your user shouldn’t have to think about what to do next;
• Your user is not stupid.

What UX designs do you find most frustrating on the regular?

video credit: Squareweave, via Entermotion